Caribou Insurance Agency, Inc., part of Atlanta-based PointeNorth Insurance Group, LLC, has earned the Delivering the Difference Award from Great West Casualty Company, recognizing it as the top agency representing Great West in 2014. Great West provides insurance products and services to the trucking industry through over 200 agencies in 41 states, and is one of the largest truck insurers in the U.S.
Specializing in commercial truck insurance for more than 35 years, Caribou Insurance Agency is licensed in Alabama, Florida, Georgia, Mississippi and Tennessee. Caribou partnered with PointeNorth in early 2014 to expand its client services and product offerings by being able to tap the extensive resources and experience of a larger agency.
In receiving the award, Caribou Insurance Agency has consistently demonstrated a high degree of professionalism, relentless pursuit of customer service, and partnership with Great West. The agency actively participates in safety activities with their customers, proactively reviews customers’ claims issues, and promptly addresses any concerns. Deeply involved in trucking industry associations, Caribou uses our seminar program to ensure everyone in the agency has a thorough knowledge of the trucking industry.
“Caribou Insurance Agency’s commitment and dedication to their customers and the trucking industry is exemplary. They have truly set the standard for other agencies to follow,” said Great West Executive Vice President, Jeff Allen.
“We are honored to have received this designation from our valued partner, Great West,” said Gary Mattingly, President of Caribou Insurance Agency. “We are focused on and dedicated to the transportation industry and are always looking for insurance and risk management programs that help our customers promote safety.”
“As a member of PointeNorth Insurance Group, we are part of a deep, strong team that is able to provide one of the broadest collections of personal and business-related insurance solutions available in the Southeast,” he elaborated. “PNIG provides the foundation for our performance, which the Great West award validates. For this, we are grateful to Great West and the PNIG team. Our relationships position Caribou to consistently deliver an exceptional level of client service.”